Customer Service Specialist

The Customer Service Specialist (CSS) is a soft skills certification that validates one’s work skills through employ-ability concepts. Though developed to meet the role of an evolving service-oriented electronics technician, CSS is relevant to every industry, employer, and employee. Topics included are safety, ethics, respect, teamwork, communication, telephone and email techniques, problem-solving, interpersonal relationships, and sales and marketing.

Additional Information

FREE retake! We allow one free retake with all ETA certification exams after a 30-day waiting period.*
ACCREDITED by the International Certification Accreditation Council (ICAC)

* Retakes must be completed within one year of the first exam session.

We offer online self studying resources for all of ETA certifications listed on our website. These resources are for self-study or certification maintenance purposes only, and do not lead to certification. You will need to sit for the appropriate exam by contacting us an ETA-Approved School.