Customer Service Manager

This is a valuable examination for those who serve as managers, owners, or department heads of service businesses such as electronics, computers, communications, and appliance repair facilities. Several of the topics covered in this examination include manager responsibilities and objectives, personnel profiles and job descriptions, team building, training, hiring and employment laws, employee compensation systems, customer relations policies, and skills, service policies, service/production area development, test equipment needs and procurement, financial and parts department management, warranties and risk of liability, contract negotiation, vehicle procurement and maintenance, association memberships/involvement, quality systems, security, safety/OSHA, and project management.

Additional Information

* Retakes must be completed within one year of the first exam session.

We offer online self studying resources for all of ETA certifications listed on our website. These resources are for self-study or certification maintenance purposes only, and do not lead to certification. You will need to sit for the appropriate exam by contacting us an ETA-Approved School.